Description

Travel disruptions are not exceptional events — they are a predictable feature of operating in an environment where weather, politics, infrastructure, and human health create regular and sometimes serious interference with plans that clients have paid for and built expectations around. The question is not whether disruption will occur but whether the practitioner managing it has a framework for response that works under pressure, or whether they’re building that framework in real time while a client is stranded and a supplier isn’t answering.

You’ll work with:

• Risk assessment and preparation: mapping the disruption types most likely to affect a specific destination portfolio and building response infrastructure before they occur
• Real-time response protocols: decision frameworks for common disruption scenarios — flight cancellations, accommodation failures, political instability, and medical emergencies
• Client communication under pressure: managing client expectations during a disruption in a way that is honest, calm, and maintains professional credibility through the event

Timeline: +/- 10 hours

Result: A disruption management capability built on preparation rather than improvisation — with the frameworks, protocols, and communication skills to handle travel crises in a way that protects both the client and the professional relationship.